With the new Salesforce integration your support and sales teams can now benefit from: A unified interfaceĪll of your customer interactions are referenced in your CRM. How does the revamped Salesforce-Aircall integration help my business? Your support agents can use Salesforce rules and workflows to better communicate with your customers. Log calls will be created for any type of calls and will be assigned to the person who picks up the call. You can now very easily connect Salesforce with Aircall to ramp-up your CRM.
With the Aircall Salesforce integration all calls are automatically logged directly into Salesforce and each caller’s history is saved. How does the new Aircall-Salesforce integration work?Īircall’s CTI widget allows your business to leverage your voice channel within Salesforce and automate daily tasks to enhance your team’s performance. CTI helps service teams reduce call handle times and increase first call resolution rates by providing the agents with the information they need to resolve customer issues. Callers can use routing tools like interactive voice response (IVR) to reach the most appropriate agent. Through computer telephony integration (CTI) companies realize some profound benefits including helping their sales teams close more deals and their service departments improve overall customer satisfaction.ĬTI also helps improve service and support.
#AIRCALL LOG IN SOFTWARE#
The benefits of having your call center software integrate with your CRM And with the debut of our new Aircall-Salesforce integration, it’s never been easier to spark smarter customer conversations.
As the world’s most-used CRM software, Salesforce has always been a key part of that plan. Here at Aircall, our mission is to add value to your voice channel by connecting our phone system to your essential business tools.
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